I ordered bassinet sheets for our darling nephew Charlie. Eliza was in contact with me immediately to advise a delay on delivery date due to the unexpected illness of her manufacturer. I advised I had in error ordered bassinet instead of cot covers and we were travelling to Adelaide in a week to visit Charlie. Eliza was in regular contact updating me and then confirming she would ensure delivery on the Tuesday (Monday was a public holiday) the day before our departure to SA. True to her word the cot covers were delivered by Eliza to our door before we were out of bed on the Tuesday morning Followed up by a text to let me know. I was blown away by the service and so grateful. Charlie's Mum is thrilled with the beautiful organic cotton sheets and cute comforter and the perfect timing as Charlie is about to move to his own room and cot. Thank you Eliza so very much your products are wonderful and so are you